Lucky Health Pty Ltd (ACN 613 773 149) trading as Perx Health (‘Perx Health’, ‘we’, ‘us’, or ‘our’) is a technology company specialising in the provision of various health and wellbeing services designed to assist individuals to manage and adhere to their treatment plans in a positive, effective and rewarding way (Services). The Services are delivered primarily through a mobile application (Perx App) as well as through other online platforms including our website, web applications and portals, Perx Health’s pages and accounts on third-party social media platforms and any other websites, applications or technology which we may own or operate from time to time (collectively the Perx Platforms). We have agreements in place with a number of organizations including insurers, pharmaceutical companies and medical providers (Commercial Sponsors). These Commercial Sponsors fund each program, which enables us to make the Services available for use by people like you for free. If you do not have a Commercial Sponsor, you may have a Perx individual membership which is self-sponsored or free. We also have arrangements with a number of third party business partners for the provision of rewards to Perx App users based on actions conducted through the Perx App or web portal (Rewards Partners). You acknowledge that your access to and use of any of the Perx Platforms and our Services is governed solely and exclusively by us in accordance with these Terms and Conditions of Use (Terms) which shall form a legally binding agreement between you and Perx Health. Any relationship you may have with one of our Commercial Sponsors or Rewards Partners does not affect these Terms.
You acknowledge that we may amend these Terms from time to time. Any changes will be notified to you by email to the email address provided by you to us (if any) and also via a notification on the Perx Platforms. If you do not accept the changes to the Terms you should not continue to use the Services or any of the Perx Platforms. By using the Perx Platforms or our Services, you agree that the then current version of these Terms applies to your use of the Perx Platforms and our Services.
The Perx Platforms facilitate interactions and communication between you, Perx Health, our Commercial Sponsors, Reward Partners, healthcare professionals and other Members and third parties that you invite to communicate with you in connection with the Services.
The Perx App offers, among other things, a convenient way to set reminders for prescription medications and other health activities, to receive tailored information about your medical condition, as well as the opportunity to participate in our Perx Rewards Program and Perx Community. If you are eligible but unable to access the Perx App, once you are registered as a Member you may be able to access our Services through an online user portal on our website.
The Perx Enterprise Portal has a number of functions. It is the portal through which our Commercial Sponsors invite individuals to access and use the Perx App and through which they may view information about a Member’s use of the Perx App with that Member’s consent. Users of the Perx App may also authorise third parties such as a family member, carer, or trusted health professional to view their health information through the Perx Enterprise Portal and to follow and support them on their health journey.
Only individuals with a registered user account (Members) may access and use the Perx Platforms. A particular Member’s level of access to each of the Perx Platforms will depend on the manner in which they are authorised to become a Member. For example, a Member who is authorised to become a Member for the purposes of viewing another Member’s health information through the Perx Enterprise Portal will only have access to the Perx Enterprise Portal for that limited purpose and will not be granted access to the Perx App or related Services. Similarly, Members with access to the Perx App will not generally have access to the Perx Enterprise Portal unless authorised by another Member to do so.
In order to access the Services, you are required to register for a user account (Account).
Where you are eligible to access and use the Perx App you may register for an Account through either the Perx App or via a user portal on our website.
Typically, where you are a user of the Perx App your access to the Services as a Member will be authorised via the Commercial Sponsor that has enabled your access, and therefore your ongoing use of the Services through your Account is subject to the relevant Commercial Sponsor maintaining your Account access on your behalf. If you do not have a Commercial Sponsor, your access to the Services as a Member will be paid for by you and you are responsible for maintaining your Account access on your own behalf.
As noted above, in some instances you may be authorised by a Member to view their health information through the Perx Enterprise Portal. Where you are invited to access the Perx Enterprise Portal by a Member then you must register for an Account via the Perx Enterprise Portal using the special link sent to you by Perx Health.
As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
You warrant that any information you give to Perx Health in the course of completing the registration process or at any other time is accurate, correct, complete and up to date. You must also update the information you have uploaded onto the Perx Platforms where such information changes at any time. You also acknowledge that as a Member, the “username” you create in your profile is visible to other users of the Perx Platforms.
Once you have completed the registration process, you will be a Member and will be bound by these Terms. You may not use the Services and may not accept the Terms if you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
As a Member, you acknowledge and agree that:
you will not share your Account with any other person;
you will not register for more than one Account;
you will use the Perx Platforms and our Services only for purposes that are permitted by:
you have sole responsibility for protecting the confidentiality of your referral code (if applicable), password, passcode and/or email address. Use of your password by any other person may result in the immediate cancellation of your Membership;
any use of your registration information by any other person is strictly prohibited. You agree to immediately notify Perx Health if you become aware of any unauthorised use of your password or your email address or any other breach of security;
you must not expressly or impliedly impersonate another Member or use the Account or password of another Member at any time;
any content that you broadcast, publish, upload, transmit, post or distribute on the Perx Platforms will:
you will not harass, impersonate, stalk or threaten another Member where interaction with other Members is made available to you on the Perx Platforms or otherwise;
if you have been invited by another Member to view their health information through the Perx Enterprise Portal, you will treat that health information confidentially and not disclose that health information to any third party without the express consent of the Member to whom the health information relates;
without limiting any of the foregoing obligations, you will comply with the Community Guidelines available at: perxhealth.com/community-guidelines/ when interacting with other Members through the Perx Platforms;
access and use of the Perx Platforms is limited, non-transferable, non-sublicensable and allows for the sole use of the Perx Platforms by you for the purposes of receiving the Services;
you will not use the Services or the Perx Platforms in connection with any commercial endeavours of your own;
you will not use the Services or the Perx Platforms for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Perx Platforms;
commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of your Membership; and
any automated use of the Perx Platforms or the Services is prohibited.
Appropriate legal action will be taken by Perx Health in respect of any use of the Perx Platforms that breaches the above terms.
You are solely responsible for ensuring that Your Content is accurate, complete and up to date. Perx Health is not responsible for the consequences of any inaccuracy in Your Content whether or not that inaccuracy was caused or contributed to by Perx Health. You are responsible for managing your condition, medication regime and other health activities, and in the event of any uncertainty you should consult your healthcare provider.
You can remove any of Your Content by deleting it from the Perx Platforms. If you are unsure how to do this please contact us via the in-app messaging service or at email@example.com. In certain instances, some of Your Content may not be completely removed and copies of Your Content may continue to exist on the Perx Platforms and/or elsewhere. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of Your Content from the Perx Platforms.
Unless otherwise indicated, we own, or licence from third parties, any and all right, title and interest (including as the case may be any copyright, designs, patents, trademarks and other intellectual property rights) in the Perx Platforms and in all of the material (including but not limited to information, text, graphics, logos, button icons, video images, audio clips, application, code, scripts, design elements and interactive features) made available on the Perx Platforms or as part of providing the Services (Perx Health Content).
Perx Health grants to you a worldwide, non-exclusive, non-sub-licensable, revocable license whilst you are a Member to:
Perx Health does not grant you any other rights whatsoever in relation to the Perx Health Content, the Perx Platforms or the Services. Nothing you do on or in relation to the Perx Platforms will transfer any Perx Health Content or any other intellectual property rights of Perx Health to you.
You may not, without the prior written permission of Perx Health and the written permission of any other relevant rights owners, broadcast, republish, upload to a third party, transmit, communicate, post, distribute, show or play in public, adapt, change in any way or reverse engineer the Perx Health Content, the Perx Platforms or the Services or any third party content displayed on the Perx Platforms for any purpose, unless otherwise expressly provided by these Terms.
If you are an eligible Member with access to the Perx App or the web portal we may make available a reward program (Reward Program) to you, where you may be eligible to receive rewards such as gift cards, charity donations made on your behalf to nominated charities and other items (collectively, Rewards) by performing certain actions related to your medication or health regime (Rewarded Actions) and recording your performance of those actions on the Perx Platforms. Rewarded Actions may include taking your medications according to your medication schedule, the performance of other prescribed healthcare and health related activities, and other in-app actions. Some Rewarded Actions may require verification through the Perx App including via a photo submission, document upload or a connected device.
We offer different Reward Programs to different Commercial Sponsors and their Members. Where your access to our Services has been authorised by one of our Commercial Sponsors the Reward Program made available to you will be the Reward Program agreed with the Commercial Sponsor with whom you are associated. If you are not associated with one of our Commercial Sponsors then we will assign a Reward Program to you at our sole discretion.
Reward Program Terms:
We reserve the right to determine, in our sole discretion, whether a particular action qualifies as a Rewarded Action for the purposes of the Reward Program. After completing a Rewarded Action you may be automatically entered into an instantaneous simulated game which takes place within the Perx App and gives you the opportunity to receive a Reward from one of our Rewards Partners (Reward Game). Reward Games are provided by Perx Health and each, but not every, Reward Game may include a Reward. If you receive a Reward, it will instantaneously be credited to your Account. Your entry into and participation in the Reward Program and any Reward Game is subject to the following terms and conditions:
Please note that you may be required to provide additional information to Perx Health or a Rewards Partner in order to redeem certain Rewards, and that in rare circumstances a processing fee may also be applicable to the redemption of Rewards.
We will use reasonable efforts to ensure that any Rewards that you obtain through participation in a Reward Game are viewable via your Account within 7 days. You should contact us if it has been more than 7 days and the Rewards have not been applied to your Account. We may also, at our discretion, delay any Reward redemption in order to validate or verify your actions via the Service and/or your adherence to these Terms.
You acknowledge and agree that:
The Rewards Program is subject to these Terms (including the provisions of this clause 6) and all applicable, federal and state laws and regulations that may apply.
Redemption and Use of Rewards:
While your participation in the Reward Program and each Reward Game is governed by these Terms, your redemption and use of any Reward will be governed by the terms and conditions of redemption/usage as stipulated by the relevant third-party Rewards Partner at the time the Reward is provided to you. You agree that Perx Health is not responsible for any third-party Reward terms and conditions, and disclaims any and all liability relating thereto. Your participation in the Rewards Program and your use of any Rewards is at your own risk.
The Services and all Perx Health Content is provided to you “as is” and on an “as available” basis. To the maximum extent permitted by law, Perx Health expressly excludes all representations, warranties, guarantees and endorsements, whether express or implied, in relation to the Services and any Perx Health Content, including without limitation any warranty that:
and accordingly, you use the Services at your own discretion and risk and will be solely responsible for any loss or damage of any kind that you suffer as a result of or in connection with any disruption or other difficulties you experience in using the Services or arising from your reliance on any Perx Health Content or other information obtained via the Services.
IMPORTANT: ALL PERX HEALTH CONTENT AND OTHER INFORMATION MADE AVAILABLE VIA THE SERVICES IS FOR INFORMATION PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR THE ADVICE OF A QUALIFIED HEALTHCARE PROFESSIONAL. WE STRONGLY RECOMMEND YOU CONSULT WITH A QUALIFIED HEALTHCARE PROFESSIONAL PRIOR TO USING THE SERVICES, PARTICULARLY IF YOU HAVE A PRE-EXISTING MEDICAL CONDITION. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF INFORMATION YOU HAVE READ ON THE PERX PLATFORMS OR ANY MEDICAL HISTORY DATA YOU RECEIVE THROUGH OUR SERVICES. YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR ENSURING COMPLIANCE WITH YOUR HEALTH REGIME.
To the maximum extent permitted by law and except where the relevant liability arises as a result of fraud or wilful misconduct on the part of Perx Health, Perx Health hereby excludes all liability to you for any loss or damage (including, without limitation, direct, incidental, indirect, consequential, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue, profit or loss or corruption of data) arising out of:
howsoever caused and whether arising in contract, tort, under statute or otherwise.
We acknowledge that certain laws and regulations may imply warranties or conditions or impose obligations, remedies or guaranties which cannot be excluded, restricted or modified by law. To the extent that such laws or regulations apply, these Terms must be read subject to those laws and regulations. If those laws and regulations apply, notwithstanding any other provision of these Terms, and to the extent permitted by law, Perx Health limits its liability pursuant to those laws and regulations to the resupply of the Services or the payment of the cost of having the Services supplied again.
Perx Health’s liability in connection with the Services is reduced proportionately in the event that you contributed to any claim or loss suffered by you.
You agree to indemnify Perx Health, its affiliates, employees, agents, contributors, third party content providers, licensors and any Commercial Sponsor or Reward Partner from and against any and all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with:
The Perx Platforms may provide technology tools and communications platforms between Perx Health, third-party partners (such as Commercial Sponsors and Rewards Partners) and you. Perx Health disclaims any responsibility for any third-party interfaces, including:
The Perx Platforms may be provided with third-party plug-ins or other third-party software, or this may be provided as a plug-in for, or otherwise in association with, third party software. Use of any such third-party software will be governed by the applicable license agreement, if any, with such third party. Perx Health is not responsible for any third-party software and will have no liability of any kind for your use of such third-party software and makes no warranty of any kind with respect to such third-party software.
We may, from time to time and without notice, change, add to or remove all or any part of the Services. In the event that we make changes to the Services, your access to the Perx Platforms and any information contained on it may be limited or unavailable on a temporary or permanent basis. We will not be liable to you or any third party for any loss such suspension, termination, change or discontinuance may cause. We reserve the right to cease providing the Services at any time and for any reason.
You may suspend your use of the Services at any time by deleting the Perx App from your device or ceasing to access the online web-portal or the Perx Enterprise Portal. If you want to terminate these Terms and your Membership, you may do so at any time by emailing firstname.lastname@example.org.
Perx Health may, at any time, suspend or terminate these Terms and/or your Membership if:
When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Perx Health have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely. Any indemnities are intended to survive termination of these Terms.
You are not entitled to a refund or compensation upon suspension or termination of these Terms or your Membership unless otherwise required by law.
Compulsory Dispute Resolution:
If a dispute arises out of or relates to these Terms, neither party may commence any tribunal or court proceedings in relation to the dispute, except in accordance with this clause 14 (unless urgent interlocutory relief is sought).
A party to the Terms claiming a dispute (Dispute) has arisen under the Terms must, within 14 days of the Dispute arising, give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute (Notice).
On receipt of the Notice by that other party, the parties to the Terms (Parties) must:
The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation. The mediation will be held in New South Wales, Australia.
All communications concerning negotiations made by the Parties arising out of or in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
Termination of Mediation:
If 8 hours have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be exclusively governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
The rights and obligations of Members under these Terms are personal. You may not assign, encumber or otherwise deal with such rights and obligations without the prior written consent of Perx Health. Perx Health may assign, encumber or otherwise deal with its rights and obligations under these Terms at any time without notice.
These Terms embody the entire agreement and understanding between the parties concerning its subject matter and succeeds and cancels all other agreements and understandings concerning the subject matter of these Terms and any warranty, representation, guarantee or other term and condition of any nature not contained in these Terms is of no force or effect.
A single or partial exercise or waiver of a right relating to these Terms will not prevent any other exercise of that right or the exercise of any other right.
A party will not be liable for any loss, cost or expense of any other party caused or contributed to by any waiver, exercise, attempted exercise or failure to exercise, or any delay in the exercise of, a right.