Improving Outcomes in RTW with Human Connection: A Conversation with Karli Edgerton

‍

When an employee gets hurt, many teams default to silence, paperwork, and delay, often from fear of “saying the wrong thing.” In this conversation, Karli Edgerton shows how early, compassionate contact and person-centred communication measurably improve recovery, retention, and costs. The shift is simple: lead with humanity, then guide people through the process. As Karli puts it, “care is not an optional extra… it’s actually the heart of the work.”

Karli unpack the six forces that drive avoidance (fear, culture, productivity pressure, lack of training, stigma, and more) and replace them with practical habits leaders and case managers can use today. The goal isn’t just a faster return to duty: it’s a return to life.

‍

What you’ll learn

• Why the first few days after an injury make or break outcomes
• How to open with simple, low-pressure check-ins that build trust
• Scripts that swap judgment for curiosity and transparency
• The critical role of supervisors and visible leadership
• Small language shifts that reduce friction (and burnout) for staff

Who should watch

People leaders, RTW coordinators, claims and injury management teams, and anyone shaping health & safety culture.

‍